Here is a breakdown of all points of contact, and the corresponding reason to reach out. Your contact points will depend on whether you work in a Hub-based city or not.
For other questions about shifts and schedules, you can use the contact form in the app or send an email to [email protected].
For other questions about your payroll and assignment, you can use the contact form in the app or send an email to [email protected]. If you are an agency worker please contact your hiring agency, using their local email address.
Reach out when you are sick, but also let us know when you are ready to work again. Contact your Courier Coordinator as soon as possible by phone and raise a ticket via the contact form in your app.
For other questions about equipment, you can use the contact form in the app or send an email to [email protected].
- Broken vehicle
- E-Bikes
- Changing your equipment (for example different clothing size)
- Returning your equipment after quitting the job
To schedule holidays:
First, request your holidays in the Shift Planning section of the Scoober app. Then, send an email to your Courier Coordinator or City Operations Manager by using the contact form in your app.