At Just Eat Takeaway we are committed to conducting our business honestly and with integrity. We care for you, each other, our consumers, Restaurant Partners and suppliers, and society and our environment, and a big part of that is making sure you feel encouraged and supported to speak up without fear of retaliation when something isn’t right.
What do we mean by “speaking up”?
You’ll be “speaking up” if you pass information on to us that you reasonably believe indicates:
- Bribery, fraud, or other criminal activity
- Modern slavery
- High risk attitudes to someone’s health and safety
- A breach of our Code of Conduct
- Sexual harassment
- Risk or actual damage to the environment
- A miscarriage of justice
- A company in the Just Eat Takeaway.com Group breaking the law
- Unethical or dishonest conduct
- A violation of any of our policies, procedures or protocols
- Someone covering up wrongdoing
Speak Up if you spot wrongdoing
At JET, we’re committed to doing business the right way. We need you to help us on that journey, by letting us know about any wrongdoing. If you choose to Speak Up, we will listen and act. It’s really important to us that you feel safe to Speak Up. We will take any concern reported to us seriously and ensure that you are protected from retaliation.
How can you speak up?
You can speak up to your Courier Coordinator or City Operations manager. If you don’t feel comfortable doing that, we also have a Speak Up Hotline, a service operated by Convercent (an external and independent organization) the speakup phone number is: 08081891053.
Please note that the hotline is not an emergency service. If your safety, or the safety of someone you know, is in danger, contact your local emergency services.
Please raise your concern as soon as possible – don’t hold off because you feel you need to gather evidence. If you have a reasonable suspicion that something’s up, speak up!
How to make the report online
If you make a report online, you can choose to give your name or remain anonymous.
While we understand there might be situations where you feel you have no choice but to remain anonymous, anonymous reports are harder for us to investigate. Please be reassured that we will not tolerate retaliation of any kind against you where you have raised a concern to us.
What happens next?
After you have raised your concern, the issue will be fully investigated. The purpose of the investigation is to gather evidence and facts about the issue raised. You’ll be informed of the progress of the investigation within seven days of raising your concern.
If your report was made anonymously via Convercent, you’ll need to call them on one of the numbers above or check the Speak Up website to receive progress updates.
Who will investigate the issue?
- The Group HR Director looks after HR-related matters, such as discrimination or harassment.
- The Director Compliance looks after all other matters, except where the matter has gone to the General Counsel & Company Secretary.
If you want to flag something about a member of the Management Board or Supervisory Board, your report will go to the General Counsel & Company Secretary.
The Group HR Director, Director Compliance or the General Counsel & Company Secretary may delegate the investigation to other people, but will stay ultimately responsible for the investigation.
We do not tolerate retaliation
At JET we have a zero tolerance for any kind of disciplinary or retaliatory action against anyone for speaking up or collaborating with an investigation in good faith. Retaliation is a breach of our Code of Conduct and our values.
If you decide to Speak Up, you will not only be protected by JET, but you will also have specific protections given to you by law in your own country.
Do you need more information?
If you need more information you can find the entire Speak up policy here:
Speak-Up-Policy